Support

Expert Alphachron support

Hardware troubleshooting, system optimization, data checking, and interpretation — from someone who knows the Alphachron inside and out.

Plans

Support options

Yearly Remote Service Contract

A yearly service contract provides ongoing remote support for your Alphachron system at a reduced rate. Includes quarterly data checking — I review your recent sequences, flag anything unusual, suggest improvements, and provide recommendations to keep your system running at peak performance.

Remote troubleshooting at a reduced hourly rate
Quarterly data checking and review
System improvement recommendations
Priority response times

Quarterly data reviews includedInquire

Hourly Remote Support

Remote support may be purchased on an hourly basis for one-off troubleshooting, hardware diagnostics, data questions, or general Alphachron assistance.

Hardware and vacuum troubleshooting
Data checking and interpretation
System configuration assistance
General Alphachron questions

Pay only for the time you needInquire

On-Site Visits & Training

I can come to your lab for hands-on support, system servicing, or training. Whether your team needs to get up to speed on the Alphachron or you have a problem that requires in-person attention, I am available for on-site visits.

In-person hardware troubleshooting and repair
Operator training for new lab members
System walkthroughs and best practices
Hands-on data reduction training

Client responsible for travel costsInquire

Coverage

What I can help with

Hardware Troubleshooting

Vacuum system diagnostics and leak identification
Laser alignment and calibration
Furnace and thermocouple troubleshooting
Pneumatic valve issues
QMS tuning and communication issues

System Performance

Blank level diagnosis and reduction strategies
Cross-tank calibration guidance
Gas standard reproducibility assessment
Sensitivity trending and detector health
General system optimization

Data Checking & Interpretation

Sequence data review and quality assessment
Identification of anomalous measurements
Blank correction strategy evaluation
Re-extraction and degassing completeness checks
Age reproducibility and outlier analysis

Training

New operator training on Alphachron systems
Data reduction and interpretation workflows
System maintenance and routine procedures
Available remotely or on-site at your lab

Software Support

HeMan Pro installation and licensing
Data reduction workflow guidance
Custom sequence scripting
Alphachron software configuration

Need help with your Alphachron?

Whether it's a hardware issue, a data question, training for your team, or a yearly service contract — reach out to discuss your lab's needs.

Contact Support